At HERBALENT, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how Herbalent collects, uses, and safeguards information when you visit our website, place an order, or reach out to us.
1. Information We Collect
When you browse our catalog or initiate a Cash on Delivery order, we may collect the following details necessary for order fulfillment:
- Full Name
- Delivery address and city
- Contact telephone number / WhatsApp number
- Email address (if provided for order tracking)
- Items ordered and purchase preferences
2. How We Use Your Information
We use your information strictly to:
- Process, prepare, dispatch, and track your orders.
- Communicate delivery status and verification via WhatsApp or SMS.
- Respond to customer support questions and product inquiries.
- Improve our website performance and shopping experience.
3. Data Protection & Confidentiality
We do not sell, rent, or trade your personal data with third-party marketers. Your delivery information is shared only with our trusted courier partners solely for the purpose of getting your package to your doorstep.
4. Your Rights & Contact
You may request to review, update, or remove your contact information from our customer records at any time by contacting our team via our Contact Page.